Shipping, Pickup & Returns


Free shipping on orders over $100! Available across Canada through Canada Post. Expedited shipping can take approximately 4-7 business days. Shipping time may vary, and refers to the time only after your order has been shipped and differs from processing time which takes 1-3 days. Once we process your shipment, we will send you a shipping confirmation email that contains a tracking number. Please keep in mind with Canada Post, PO Box is required when applicable.  

For orders under $100, shipping will be calculated at checkout.

All orders will be processed in CAD during checkout.

Local Pickup

Local pickup is available during regular business hours. 

Return Policy

Sale items are final sale.

We will gladly accept returned merchandise in original condition and packaging accompanied with your proof of purchase. Up to 21 days, a full refund will be issued to the original purchaser. After 21 days, a credit note will be issued to your account which can be redeemed online. For any merchandise returned by the recipient of a gift, a store credit note will be issued

Return Process

Please contact us immediately if you are planning to return your purchase/gift. 
Ensure all items are in the original product packaging, unwashed, unused, with original manufacturer's stickers still affixed (if the stickers have been removed from items other than gifts, this is considered used and cannot be returned). You, the customer, are responsible for return shipping. If you have any concerns please contact our Customer Service department at

Please return your product to:

The Tin Box

PO Box 8603,

101 637 Main Street,

Canmore, AB

T1W 2B1

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card. Otherwise, a credit note will be applied to your account online.

Breakage In Delivery Shipment

Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and if possible photograph the damaged packaging and product and contact our Customer Service Department immediately at We will do our best to make it right.