Shipping, Pickup & Returns

COVID-19 Update:

Our community has never faced something quite like this before.
We have strived to create a healthy store for both our customers and staff as we do our part to minimize the spread of the COVID-19 virus. We follow a comprehensive daily cleaning schedule that includes all the high touch areas in the store including door handles, railings, shopping baskets, cash desk etc. We have installed acrylic shields at the cash area to separate customers from staff. We ask all customers to sanitize their hands upon entering the store. We appreciate your patience and support with all of this as we navigate these uncertain times. Canmore is an amazing community and we thank you for being there for us. Remember to reach out to one another...from a distance.

Curbside Delivery

Please allow 24 hours before your order is processed and ready to pickup. We will email or call you when your order is ready to go and have it waiting by the front door if you don't want to come inside.

Curbside hours are:

Sun - Thurs: 11am -6pm

Fri - Sat: 11am - 9pm

Free Delivery in Banff & Canmore

Please allow 24 hours for your order to be processed and ready for delivery.  Please provide a contact number at checkout so we can arrange delivery details.

Shipping

$12 Flat rate shipping across Canada!  Once your order has been placed please allow up to 3 business days for us to process your shipment and send you a shipping confirmation email that contains a tracking number. 

All Canadian packages are shipped with Canada Post. 

Sale items are final sale.

Return Policy

We will gladly accept returned merchandise in original condition and packaging accompanied with your proof of purchase. Up to 21 days, a full refund will be issued to the original purchaser. After 21 days, a credit note will be issued to your account which can be redeemed online. For any merchandise returned by the recipient of a gift, a store credit note will be issued

Return Process

Please contact us immediately if you are planning to return your purchase/gift. 
Ensure all items are in the original product packaging, unwashed, unused, with original manufacturer's stickers still affixed (if the stickers have been removed from items other than gifts, this is considered used and cannot be returned). You, the customer, are responsible for return shipping. If you have any concerns please contact our Customer Service department at orders@thetinbox.ca.

Please return your product to:

The Tin Box

PO Box 8603,

101 637 Main Street,

Canmore, AB

T1W 2B1

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card. Otherwise, a credit note will be applied to your account online.

Breakage In Delivery Shipment

Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and if possible photograph the damaged packaging and product and contact our Customer Service Department immediately at orders@thetinbox.ca. We will do our best to make it right.