Shipping, Pickup & Returns

Curbside Delivery

Please allow 24 hours before your order is processed and ready to pickup. We will email or call you when your order is ready to go and have it waiting by the front door if you don't want to come inside.

Curbside hours are:

Sun - Thurs: 11am -6pm

Fri - Sat: 11am - 9pm

Shipping

$12 Flat rate shipping across Canada!  Once your order has been placed please allow up to 3 business days for us to process your shipment and send you a shipping confirmation email that contains a tracking number. 

All Canadian packages are shipped with Canada Post. 

Sale items are final sale.

Return Policy

We will gladly accept returned merchandise in original condition and packaging accompanied with your proof of purchase. Up to 21 days, a full refund will be issued to the original purchaser. After 21 days, a credit note will be issued to your account which can be redeemed online. For any merchandise returned by the recipient of a gift, a store credit note will be issued

Return Process

Please contact us immediately if you are planning to return your purchase/gift. 
Ensure all items are in the original product packaging, unwashed, unused, with original manufacturer's stickers still affixed (if the stickers have been removed from items other than gifts, this is considered used and cannot be returned). You, the customer, are responsible for return shipping. If you have any concerns please contact our Customer Service department at orders@thetinbox.ca.

Please return your product to:

The Tin Box

PO Box 8603,

101 637 Main Street,

Canmore, AB

T1W 2B1

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card. Otherwise, a credit note will be applied to your account online.

Breakage In Delivery Shipment

Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and if possible photograph the damaged packaging and product and contact our Customer Service Department immediately at orders@thetinbox.ca. We will do our best to make it right.